Paul Matthews

Best Practice Guide - Informal Learning

Paul MatthewsLondon (UK), March 2023 - Informal learning is the powerhouse of learning in the workplace, and yet in many ways, it is fragile. How can you manage informal learning without destroying the informality - without destroying the very thing that makes it so powerful?

Studies have consistently shown that 70% or more of the knowledge people use to do their job is learned informally. Since it is such a large part of how people get results at work, we need to be paying far more attention to it, and not throwing all our budget at the formal approaches like training and eLearning.

So we need answers to questions like…

  • How does it work?
  • How do you manage it?
  • How do you encourage it?
  • How do you direct it?